Cleaning Services Terms and Conditions

Terms and Conditions

We appreciate that you have considers to use DirtBClean Cleaning Service for you cleaning needs. We also want to be sure that your experience with us is spectacular. As you will agree for most small businesses, there are terms and conditions that applies to using our service.  When you book our service, you are agreeing to the terms we have listed below.


The following terms and conditions of this agreement, as amended from time to time in accordance with this agreement (the “Terms”) is a legal agreement between you and DirtBClean Inc. ( referred to as “DirtBClean, or “Our” or “We”), which governs your use and purchase, if any, of our product and services. This Agreement applies to all visitors, users and other who access the Services of DirtBClean (also referred to as “Client”, “you” or “your”).

  • We accept payment by credit card, debit card, master card, cash and e-transfer.
  •  For a One-time cleaning, Move-out/In cleaning, Carpet cleaning or any non-recurring cleaning, we require a 80% deposit 30mins before the cleaning starts via credit card payment method. Please note that we do not accept cheques for any residential cleaning. If you would rather pay with cash or e-transfer we require the full payment when our arrives at the location.
  • For recurring weekly, biweekly, and monthly cleaning payments are due at the end of each month. All payment should be made before the next scheduled appointment.
Cleaning Supplies

DirtBClean will provide all the cleaning products and supplies to complete the job. All our cleaning products are environment friendly and safe for humans and pet. Our staff have been fully trained to operate and use all equipment and products. If clients want a particular product use in there house, we may need to inspect the product before our staff can use it. If we think the product may be harmful to our staff we will not use it. Please note that DirtBClean will not be responsible for any damages caused my using client’s cleaning products. 


Your home shall be accessible for our cleaning crew at the scheduled cleaning time. If the cleaning crew is locked out of your home, we will make every effort to contact you to arrange for entry into the property. If we cannot reach you within 30 minutes of the arrival of the cleaning crew, Rational Clean will cancel or reschedule the cleaning session. The Cancellation and Rescheduling policy will apply. If our staff(s) obtains access to your home after contacting you, we will complete the planned cleaning session with an additional service delay fee of 25 per hour per cleaner for the time spent gaining access to your property. This fee is necessary to compensate the cleaners for the additional time.

Cancellations and Rescheduling

We reserve a particular time slot for your cleaning and require a minimum of 48hours notice if you need to cancel or reschedule and appointment.


If your home is equipped with a security system, please ensure that it is in the off position or call our office with the code and proper directions for use. If the code changes, please let us know to avoid any lockout charges.


The client is responsible for ensuring that free parking is readily available for our cleaners upon arrival at the client’s residence and for the entire duration of the services being provided. Parking must be available on the property or directly adjacent to the property. In the event that free parking is not available, the client is responsible for the parking fees incurred by the cleaning crew. The client must be available to pay for the parking fees for the cleaners upon arrival. In the event that parking is not made available by the client, the appointment will be considered a lockout and the service will be cancelled. Our Cancellation and Rescheduling policy will apply.

Refund policy

Payments for our services are not refundable. We have built our business by providing our clients with the best possible service. However, we realize that we are human, and things can get missed occasionally. If this happens, please email or call us within 24 hours after the cleaning, and we will fix the errors at no charge.

Heavy Items and Reachabilities

For the safety and liability reasons, our staff(s) cannot climb higher than 3 step stool or work outdoor. Our staff(s) don’t move any objects over 30 pounds. If you would like our cleaning crew to clean behind/under heavy objects, please move them before the cleaning session.

Things We Do Not Clean
  • Exterior Windows
  • We do not move heavy or delicate objects
  • Chandeliers
  • Homes that are infested with dead or alive rodents or pest
  • We do not clean large amount of dishes in the sink (few dishes we can do)
  • If the front of the refrigerator is full of pictures or sentimental items, we will not move or clean in front of it, but will clean around it.
  • We do not organize thing such as clothes, toys or delicate items (we can do light organization).
  • Any form of bio-hazardous or dangerous chemicals this includes bodily fluid, blood, feces, urine, bio-medical waste.
  • Pick up toys we do not want to be responsible if something is broken
  • We can not guarantee that the stains on tile, grout or carpet will be removed once cleaned.
  •  Laundry or fold them.
Right to Refuse Service

DirtBClean reserves the right to deny or terminate any service because of safety concerns, inappropriate or uncomfortable situations, weapons on-premises, aggressive animals, severe clutter, extremely unsanitary condition, and disconnected utilities. If our staff refuse service under the above circumstances or feels disrespected, unsafe or threatened, we will cancel your appointment.


We ask that you agree not to solicit for hire any of our cleaners to work directly for you. Our professional cleaners are background checked, their references verified & have completed comprehensive cleaning training. We invest significant time, resources, and money in each cleaner before we allow them to enter your home. The cleaners who work as independent contractors are not covered under our insurance. DirtBClean will not supervise their services in any aspects, such as products, tools, safety, quality of work, and ethics. This will put the health and safety of your family at risk. DirtBClean is not liable for any damages, theft or unethical issues associated with directly hiring our previous or current employees.

If you have any question regarding any of the above terms and condition, please contact us directly by email or call us at 403-393-2774.