Terms and Conditions

Welcome to DirtBClean

Thank you for choosing DirtBClean. We value your trust and are dedicated to providing an outstanding cleaning experience. As a small business, we operate under specific terms and conditions. By booking or using any of our services, you confirm that you have read, understood, and agreed to these Terms.

These Terms—subject to periodic updates—constitute a binding agreement between you (“Client,” “you,” or “your”) and DirtBClean Inc. (“DirtBClean,” “we,” “our,” or “us”), governing your access to and use of our services and products.

Payment terms

Accepted methods: Visa, Mastercard, debit card, cash, and e-transfer. We do not accept cheques for residential cleanings.

Non-Recurring Services (One-time, move-in/move-out, carpet cleanings, etc.)
– 80% deposit on arriver of our crew member before cleaning can commence, payable by credit or debit card.
– If you prefer cash or e-transfer, the full balance is due upon the crew’s arrival.
Recurring Services (Weekly, bi-weekly, or monthly cleanings)
– Invoices are issued at month’s end.
– Payment must be received before your next scheduled appointment.

Cleaning Products & Equipment

We supply all cleaning products and equipment needed to complete your service.
Our standard products are environmentally friendly and safe for people and pets.
All team members are fully trained in the proper use and operation of our equipment and supplies.

Client-Supplied Products

If you prefer we use a specific product from your home, please have it ready for our crew to inspect.
We reserve the right to decline use of any product we deem unsafe for our staff or equipment.

Liability

DirtBClean is not responsible for any damage resulting from the use of client-supplied products.

Alarms

Home Security Systems

Ensure any alarm or security system is disarmed prior to our team’s arrival.
If you prefer to keep it armed, please call our office with the current access code and clear disarming instructions.
Notify us immediately of any code changes to avoid potential lock-out charges.

Cancellations and Rescheduling

Appointment Reservation & Changes

We reserve a specific time slot exclusively for your cleaning service.
To cancel or reschedule, please notify us at least 48 hours before your appointment. Late changes may incur fees under our cancellation policy.

Refund & Satisfaction Guarantee

All payments are non-refundable. We take pride in delivering top-quality service, but if anything was missed, simply email or call us within 24 hours of your cleaning, and we’ll correct it—free of charge.

Home Access Requirement

To ensure a smooth and timely cleaning experience, your home must be accessible to our cleaning crew at the scheduled appointment time.

If our team arrives and is unable to access the property, we will attempt to contact you immediately to arrange entry. If we are unable to reach you within 30 minutes of arrival, Rational Clean reserves the right to cancel or reschedule the appointment, and our Cancellation and Rescheduling Policy will apply.

Should access be granted after this time and the service proceeds, a service delay fee of $25 per hour per cleaner will be added to your bill to cover the additional time spent securing access to the property.

This policy ensures fair compensation for our staff’s time and helps us maintain reliable service for all our clients.

Parking

Parking Requirements

You’re responsible for ensuring free parking is available on-site or directly adjacent to your property for the entire duration of our service.
If free parking isn’t available, you agree to cover any parking fees our crew incurs. Please be present at arrival to pay these fees.

Lockout & Cancellation

If parking cannot be provided and fees aren’t paid, the appointment will be deemed a lockout.
In this case, the service will be canceled, and our Cancellation and Rescheduling Policy will apply.

Right to Decline or Terminate Service

For the safety and well-being of our team, DirtBClean reserves the right to refuse or end any cleaning appointment if any of the following conditions are present at your home:

Weapons on the premises
Aggressive, uncontrolled, or threatening animals
Extreme clutter, hoarding, or biohazards
Severely unsanitary conditions or pest infestations
Disconnected or unsafe utilities (water, power, etc.)

If our staff encounters any of these hazards—or otherwise feels unsafe, disrespected, or threatened—they will discontinue work immediately and cancel the appointment. In such cases, our standard Cancellation & Rescheduling Policy will apply.

Non-Solicitation of Personnel

By engaging our services, you agree not to hire or solicit any DirtBClean cleaner to work for you directly.
Each of our team members undergoes background checks, reference verification, and comprehensive training—an investment of time and resources that ensures quality and safety.
Cleaners contracted independently are not covered by our insurance, nor are they subject to our training, supervision, or safety protocols.
If you choose to employ any DirtBClean staff outside of our assignment, DirtBClean disclaims all liability for their use of products or equipment, adherence to safety standards, quality of work, ethics, or for any damages, theft, or misconduct that may occur.

Service Exclusion and Safety Guidelines

To protect your home and our team’s safety, DirtBClean does not perform the following:

• Exterior window cleaning
• Chandeliers or other fragile light fixtures
• Moving heavy (over 30 lbs) or delicate items
• Cleaning homes with active or dead rodent/pest infestations
• Washing large volumes of dishes (we’ll tackle a few, but not a full sink or pile)
• Removing or cleaning behind refrigerator fronts covered with photos, magnets, or décor (we’ll clean around them)
• Full-scale organization of clothes, toys, or personal belongings (light tidying only)
• Handling bio-hazardous materials or medical waste (bodily fluids, blood, feces, urine, etc.)
• Collecting or storing small personal items (e.g., toys) to avoid breakage
• Guaranteeing stain removal on tile, grout, or carpets
• Laundry services, including washing or folding

For safety and liability reasons, our staff will not:
• Climb higher than a three-step stool
• Work outdoors (e.g., exterior power washing)
• Move items weighing over 30 lbs

If you need areas behind or underneath heavy objects cleaned, please relocate those items prior to our arrival. Thank you for helping us deliver a safe, efficient, and high-quality service!

You ask, we answer

Frequently asked questions

How many people would be cleaning my house

Depending on the size of the space we send 1-3 staff member each time.

Will I get the same staff member each time

We make every effort to maintain consistency with the same team member(s). In the event that the assigned staff is unavailable due to illness or other reasons, we will provide you with the choice to reschedule or work with a different team member.

Will my rate change every time I use your service?

Our rates are typically fixed for regular clients. However, if you only require cleaning services every couple of months, the rate may vary based on specific conditions.

Do I have to provide the cleaning product and equipment?

We supply all the required supplies, so there’s no need for you to bring anything. However, if you have a specific reason for wanting to use your own supplies, our staff would be happy to accommodate your request.

What payement methods do you accept?

We acccept most payment methods including credit card, debot cards, amex, interact-etransfer and cash onsite.

can I get cleaning services on the Weekend?

Absolutely! We have staff member whose schedule favour the weekend.

What if I am unhappy with the service?

At DirtBclean, we offer a 100% guaranteed cleaning service. If you are dissatisfied with the cleaning, kindly reach out to us within 24 hours, and we will promptly send our staff to address any concerns. We are dedicated to delivering the finest cleaning service in Lethbridge, and in the event that things do not go as expected, we are determined to set things right.